Privacy Policy — k8k Casino

This Privacy Policy describes the practices of k8k Casino ("k8k", "we", "us", "our") regarding the collection, use, disclosure, storage, and protection of personal information belonging to individuals ("you", "your", "Player") who access or use the k8k Casino platform at k8k.one.

This Policy applies to all personal information collected through the k8k.one website, account registration system, customer support channels, payment processing interfaces, and any associated digital services operated by k8k Casino. It applies to all players who are residents of the Philippines or who access the k8k platform from the Philippines, and is intended to comply with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering a k8k Casino account or continuing to use the platform after any amendment to this Policy, you acknowledge that you have read, understood, and consented to the data practices described herein. If you do not agree with this Privacy Policy, you must cease using the k8k platform immediately.

For the purposes of the Data Privacy Act of 2012, k8k Casino (operating the platform at k8k.one) acts as the Personal Information Controller in respect of all personal data collected from players using the k8k platform.

As Personal Information Controller, k8k Casino determines the purposes and means by which personal data is processed. k8k Casino is responsible for ensuring that all data processing activities comply with applicable Philippine data protection law and with the regulatory requirements imposed by PAGCOR in relation to the operation of online gaming platforms.

Contact information for data-related enquiries is provided in Section 16 of this Policy.

k8k Casino collects the following categories of personal data from players. Data marked as required is necessary for account creation and continued use of the platform. Data marked as optional is collected only where you choose to provide it or where it arises from your use of the platform.

3.1 Registration & Identity Data

3.2 Financial & Transaction Data

3.3 Technical & Usage Data

When you access the k8k platform, our servers and analytics systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived therefrom;
• Device type, operating system version, browser type and version;
• Session timestamps, pages visited, game titles accessed, and features used;
• Referring URL (the page that directed you to k8k.one);
• Error logs and performance data used for technical diagnostics.

k8k Casino collects personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions and surveys on the k8k platform;
• Through your use of the platform: Technical and usage data collected automatically as described in Section 3.3;
• From payment processors: Confirmation data from GCash, Maya, BPI, BDO, 7-Eleven, and other payment intermediaries as required to validate transactions;
• From identity verification providers: Where k8k uses a third-party KYC (Know Your Customer) service to verify government-issued identification documents;
• From cookies and tracking technologies: As described in Section 10 of this Policy.

Under the Data Privacy Act of 2012 (RA 10173), k8k Casino processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to create and maintain your k8k account, process deposits and withdrawals, and provide the gaming services you have requested;
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, anti-money laundering (AML) obligations, age verification mandates, and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of k8k's services — where these interests do not override your fundamental rights;
• Consent: Processing for direct marketing communications and optional personalisation features, where you have provided specific, informed, and freely given consent that may be withdrawn at any time.

k8k Casino uses the personal data it collects for the following specific purposes:

6.1 Account & Service Operations

• Creating, maintaining, and managing your k8k Casino account;
• Verifying your identity and age (21+ as required by PAGCOR) during registration and at any subsequent point required by regulatory obligation;
• Processing deposits and withdrawals through your linked GCash, Maya, or bank payment methods;
• Providing access to the k8k game lobby, live dealer section, sports betting, bingo rooms, and other platform features;
• Administering responsible gaming tools including deposit limits, session timers, and self-exclusion.

6.2 Regulatory & Legal Compliance

• Fulfilling PAGCOR-mandated reporting obligations in relation to player activity, age verification, and transaction monitoring;
• Conducting anti-money laundering (AML) and counter-terrorist financing (CTF) screening as required under Philippine law;
• Responding to lawful requests from PAGCOR, the NPC, law enforcement, or other competent Philippine authorities;
• Maintaining transaction records as required by applicable retention obligations.

6.3 Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and prohibited conduct;
• Monitoring for account anomalies, suspicious betting patterns, and duplicate account creation;
• Verifying that withdrawal requests are directed to payment accounts held in the same name as the verified k8k account.

6.4 Communications

• Sending transactional communications: deposit confirmations, withdrawal notices, password reset messages, OTP codes, and account status updates;
• Sending service communications: platform maintenance notices, security alerts, and policy updates;
• Sending promotional communications (where you have provided consent or opted in): bonus offers, tournament notifications, and VIP tier updates. You may withdraw consent for promotional communications at any time.

k8k Casino does not sell, rent, or trade your personal information to any third party. We share your data only in the following circumstances and only to the extent necessary for each purpose:

Some of k8k Casino's service providers — including game software platforms, cloud infrastructure, and security services — may operate servers or process data in countries outside the Philippines. Where such transfers occur, k8k Casino takes steps to ensure appropriate data protection safeguards are in place, including:

• Contractual obligations on the receiving party to maintain data protection standards at least equivalent to those required under Philippine law;
• Transfer to jurisdictions that the National Privacy Commission has recognised as providing adequate data protection;
• Other safeguards as may be approved by the NPC from time to time.

k8k Casino retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by applicable law and regulatory obligation:

• Account registration and identity data: retained for the lifetime of the account and for a minimum of five (5) years after account closure, as required by PAGCOR guidelines and AML legislation;
• Financial transaction records: retained for a minimum of five (5) years from the date of the transaction;
• KYC verification documents: retained for the duration of the account relationship and for five (5) years post-closure;
• Communications and support records: retained for three (3) years from the date of communication;
• Technical log data: retained for ninety (90) days from collection for security and diagnostic purposes, unless extended for an active investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with k8k Casino's data disposal procedures.

k8k Casino uses cookies and similar tracking technologies to operate the platform and improve the player experience. Cookies are small data files stored on your device when you access k8k.one. The categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function — maintaining your login session, remembering your language preferences, and enabling secure payment flows. These cannot be disabled.
• Analytical cookies: Used to understand how players use the k8k platform — which pages are visited most, where technical issues occur, and how players navigate through the lobby. Data is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences — such as game favourites, interface settings, or responsible gaming tool configurations — to personalise your experience across sessions.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your k8k account and accessing platform features. k8k Casino does not use third-party advertising or retargeting cookies.

If you are a parent or guardian and believe that your child has registered an account at k8k Casino, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights with respect to your personal data held by k8k Casino. These rights may be exercised at any time by contacting k8k support:

To exercise any of the above rights, contact k8k Casino support via live chat or at [email protected]. k8k Casino will respond to valid rights requests within thirty (30) calendar days. We may need to verify your identity before processing a rights request to prevent unauthorised access to another player's data.

k8k Casino implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Transport encryption: All data transmitted between your browser and k8k's servers is protected by TLS 1.2 or higher (256-bit SSL);
• Storage encryption: Personal data stored in k8k's database systems is encrypted at rest using AES-256 encryption;
• Access controls: Access to player personal data is restricted to authorised personnel on a strict need-to-know basis with role-based access controls and audit logging;
• Network security: Firewalls, intrusion detection systems, and DDoS protection are deployed to protect k8k's infrastructure;
• Two-factor authentication: Optional 2FA via SMS OTP is available for player accounts to provide an additional layer of protection against unauthorised access;
• Regular security assessments: k8k conducts periodic security reviews and vulnerability assessments of its systems.

Notwithstanding these measures, no internet transmission or digital storage is completely secure. While k8k Casino takes its security obligations seriously, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own k8k login credentials.

The k8k Casino platform may contain references or links to game providers' information pages and other third-party content. This Privacy Policy applies solely to data collected by k8k Casino through its own platform. Any third-party website or service linked from k8k.one operates under its own privacy policy, for which k8k Casino bears no responsibility. Players are encouraged to review the privacy practices of any third-party services they choose to access.

k8k Casino reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or platform functionality. Where amendments are material — meaning they significantly affect how your personal data is handled — k8k Casino will notify registered players via in-platform message or registered email address at least fourteen (14) days prior to the effective date of the changes.

The current version of this Privacy Policy is always published at k8k.one/privacy-policy with the version number and effective date displayed in the page header. Continued use of the k8k platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage players to review this Privacy Policy periodically to stay informed about how k8k Casino protects their personal information.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how k8k Casino handles your personal information, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat widget when logged in to your k8k account
• Subject Line: For data privacy requests, please use "Data Privacy Request — [Your Account Username]" to ensure your message reaches the appropriate team

k8k Casino aims to acknowledge all data privacy requests within seventy-two (72) hours and to resolve or formally respond to them within thirty (30) calendar days from receipt. If your request is complex, we will notify you of the extended timeline and provide regular updates.